Due to Federal and State Regulations, ancillary items prescribed for home health care cannot be re-dispensed. Therefore, ancillary items cannot be returned for credit. Home Medical Equipment that is rented will be returned after the physician has discontinued service. Sale items cannot be returned. Air For Life must be notified within 24 hours of the set-up if any equipment is defective. In case of defective equipment, an exchange will be made for the defective item. The defective item must not have any damage that was caused after it had been dispensed.
Accessories (Masks, Tubing, Humidifier) can be returned within 30 days of purchase if the packaging is unopened.
A refund will not be issued until the product is returned and inspected. For non-defective items, it is the responsibility of the purchaser to return the product to Air For Life for inspection either by mail or in person.
Loaner machines can be offered while your machine is being repaired or replaced. A deposit will be required during the duration of use with the loaner machine.
To place a grievance, please call 510-894-1480 and speak to customer services. If your complaint is not resolved within 5 working days, you may initiate a formal grievance, in writing and forward it to the Governing Body. You can expect a written response within 14 days of receipt.